Privacy Policy

1. Introduction

At Nickson Kitale Furniture, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

2.1 Personal Information

We may collect the following personal information when you place an order or contact us:

• Full name
• Contact information (phone number, email address)
• Delivery address
• Payment information (processed securely through payment providers)

2.2 Automatically Collected Information

• Device information (IP address, browser type)
• Usage data (pages visited, time spent on site)
• Cookies and similar technologies (for website functionality)

We use your personal information for the following purposes:

• To process and fulfill your orders
• To communicate with you about your order status
• To arrange delivery and installation
• To provide customer support
• To process payments and prevent fraud
• To improve our products and services
• To comply with legal obligations

4.1 Security Measures

We implement appropriate security measures to protect your personal information:

• Secure servers and databases
• Encryption of sensitive data
• Regular security assessments
• Limited access to personal information

4.2 Payment Information

All payment transactions are processed through secure payment gateways. We do not store your complete payment card details on our servers.

5. Data Sharing & Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Delivery services for order fulfillment
• Payment processors for transaction completion
• Service providers who assist in our business operations
• Legal authorities when required by law

All third-party service providers are required to maintain the confidentiality and security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Order information is typically retained for 5 years for warranty and tax purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability (where applicable)

To exercise any of these rights, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.